100-night Trial

• How does the 100-night trial work?

  Take your time when choosing a mattress and deciding if everything about it is right for you. Our risk-free trial gives you 100 days to relax and enjoy. We also guarantee that the performance characteristics of Emma mattresses will remain undiminished for many years.

• How can I return my mattress within the trial time?

  To return your mattress, please reach out to our Customer Care agents from 08:00 to 18:00 GMT-6, Monday-Friday through our available channels:

  • Email: support@emma-sleep.ca
  • or speak directly with an agent using our live-chat feature on our website.

  Please refer to our Terms and Conditions for further information.

• Is the 100-Night trial applicable for all products?

  All Emma Mattresses have a 100-night trial while other Emma products (accessories and pillows) have a 60-Night trial.

• Can I return a clearance product under the 100-night trial?

  No. Clearance products are excluded from the 100-night trial and cannot be returned under this program.

  All clearance purchases are final and subject only to applicable statutory rights.

• Return Eligibility & Conditions for 100-Night Trial

  • Mattresses and sleep accessories must be in good condition to qualify for a return. Products must be undamaged. If there are signs of misuse or intentional damage, EMMA will have the right to deny the return. 
  • Each household is eligible for one (1) trial, determined by name, address, and payment method. 
  • The trial is a one-time offer. You may be eligible for a new trial only if you did not return a product from a previous trial. 
  • In case of obtaining a Freebie Bundle, returns under the 100-night trial and the corresponding refund will only be applicable when all  sleep accessories (freebies) are returned with the mattress.  That is, if you purchased a Freebie Bundle with your Mattress you can only obtain a refund upon return of the applicable mattress and the freebies offered in the bundle.  
  • Products must not be damaged, soiled, or show signs of misuse or intentional damage. Returns will be refused if such evidence is found. 
  • Any returned product is ineligible for future trials. 
  • When buying bundles, accessories are not eligible for 100-night trial period.